Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on irminastore.com receives the following guarantees:

• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
• full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with a 60-day money-back guarantee. Just message us on the Contact Us page or contact us at support@irminastore.com and we will refund the purchase price.

Easy Returns

We are confident you’ll love our products, but for your peace of mind, all purchases are backed by a generous 60-day money-back guarantee. If you encounter any issues with your order, simply contact us and we’ll be happy to assist you. We will promptly review the situation and provide a full refund of the purchase price if necessary.

We stand behind everything we sell. If you are unsatisfied with your purchase, you can return it for a replacement or refund.  You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.